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The Team

Bob Penland

Chief Technology Officer

Bob Penland is a visionary in managed services technology. An accomplished IT services professional, Bob has substantial experience designing, building, and operating large-scale delivery departments for companies including Dynamic Digital Services, Mindshift Technologies, and Kaseya. It was through these engagements that he met Gary Pica, and a shared passion for MSP success was born. Bob was a key contributor to Gary's vision as he revolutionized managed services sales, and he now brings that insight and expertise to bear as he drives TruMethods' technology initiatives and delivers industry-leading best practices to FormulaWon members.

Andrew Morgan

Director of Business Development

Andrew has over 20 years of sales and marketing experience in the IT market. Prior to joining TruMethods he was a Regional Account Manager for Kaseya and VP of Business Development at ConnectWise. During his tenure at ConnectWise, Andrew grew their client base by over 400% and has worked with over 1000 VARs/MSPs during his career at both ConnectWise and Kaseya. His unique knowledge of the industry and the challenges that MSPs face make him a tremendous asset to the TruMethods team.

Susan Pica

Vice President of Operations

Susan handles the day-to-day operations and support for TruMethods. She is responsible for event planning, customer support and subscription management.